Otter Products is a global leader in mobile device protection and power accessories, known for its durable OtterBox cases, power banks, and charging stations.
Otter Products, LLC is the innovative parent company behind the world-renowned OtterBox brand. Established in 1998 in Fort Collins, Colorado, the company has grown from a humble garage startup into a global authority on mobile device protection. While most famous for its rugged, drop-tested smartphone and tablet cases, Otter Products has expanded its portfolio to include a wide array of mobile power accessories, such as fast-charge power banks, MagSafe wireless chargers, and extensive commercial charging solutions.
Driven by a commitment to quality and durability, Otter Products engineers gear that safeguards technology in everyday life and extreme environments. Their accessories are subjected to rigorous testing to ensure reliability. Beyond consumer electronics, the company actively engages in philanthropic efforts and outdoor lifestyle products. Customers rely on the OtterBox brand for premium support, robust warranties, and equipment that keeps their devices powered and secure.
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When the device is not charging, press the button on the power bank to view the capacity. Typically, 4 solid LEDs indicate 100% capacity, while fewer LEDs indicate lower charge levels (e.g., 1 solid LED represents 10-25%).
Warranty claims can be submitted online at the official OtterBox warranty page or by calling their customer service line at 1-855-688-7269. Claims must generally be made within 60 days of the warranty period expiration.
If the LED flashes continuously, it indicates a charging error, often caused by a foreign object (like metal) between the device and the charger. Remove the obstruction to resume charging.
Press the button on the side to turn on the power bank, then attach your MagSafe-equipped iPhone or Apple Watch to the magnetic charging connector. The charge indicator should appear on your device screen.